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Fraud Detection and Notification System Upgrade

Posted on May 20, 2014 Security Center, UHCU Happenings 0 comments

In order to bring the best technology and service to United Heritage Credit Union members, the fraud detection and notification system is being updated. The new system will notify you faster if debit card fraud is suspected within your United Heritage account. The upgraded system includes a state-of-the-art automated assistant to help you review debit card transactions and confirm your spending activity.
If you receive a call from our automated attendant, please work with her to answer questions regarding recent debit card activity. Should you need assistance from a live agent, the Card Member Security team that provides fraud alert management is available 24 hours a day, 7 days a week by calling 888.241.2510.
Your call will be automatically transferred to the member support team at Card Member Security if suspicious transactions are identified as fraudulent. The support team will help you take the necessary precautions to protect your United Heritage debit cards and related accounts. If the recent activity is legitimate, you will be able to close the case with the automated attendant using your touch-tone phone.

It is important to keep your phone number on file with United Heritage Credit Union up-to-date so you’re able to be contacted should fraud be suspected within your United Heritage account. To learn more about how United Heritage protects its members from fraud and how you can protect yourself, visit the Fraud Protection section of our website. 

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