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Employee Stories

At United Heritage, we work hard to create a culture of customer service that sets us apart from other financial institutions. It starts with our employees. From the simplest deposit to working through a more challenging transaction or financial situation, each member of our staff is personally invested in the success and happiness of our members.

It’s something we do every day, and we’re proud to share a few of their stories here -- as told by our members.

'Superb Customer Service'

We have done 3 loans now with Kassi Hall, and each experience has been so pleasant. Kassi is very efficient at her job and makes the process so smooth and easy. With the superb customer service we receive from Kassi and UHCU, we will be customers for many years to come. Thank you!

- Toni C.

'Absolutely Fantastic Service'

I recently financed a new vehicle through UHCU and had a great experience. I have excellent credit and shopped for a good interest rate from multiple lenders. Kassi Hall from UHCU gave me the best rate, and then followed that up with absolutely fantastic service. She was extremely responsive to emails to make it a hassle-free process. I will definitely call Kassi again next time I buy a car. Thank you, Kassi!

- Ben S.

'The Best Experience'

I was extremely pleased with Belinda’s professionalism, personal attention and patience during my application process. She was very informative and caring. Literally the best experience I have ever had in dealing with customer service over the phone. Felt like I was talking to a caring friend or family member rather than a stranger trying to sell me something. Thank you!

- Jacqueline M.

'Knowledgeable, Quick and Very Efficient'

I cannot express enough how much I appreciate Kristy each and every time I have questions or issues arise! She is knowledgeable, quick and very efficient with anything I bring to her -- even if it is not in her immediate jurisdiction! If she cannot process my requests or answer my questions she is resourceful and prompt to get me the answers I need and constantly goes above and beyond my expectations which are pretty high of her at this point!

- Erika P.

'Grateful for the TLC'

I am a new client, one rebuilding my one-person company after the economic challenges of the past few years. The UHCU staff have been so nice to me, including being patient as I recently learned how to use PayPal. Oops ... when someone sends money via PayPal, it is not automatically deposited into your UHCU account until you instruct PayPal to transfer it. Grateful for the TLC! Thanks, everyone.

- Carolyn A.

'Blown Away with the Service'

Everything about the process of my loan application exceeded my expectations. Angela and Kassi made every effort to ensure that my loan was completed seamlessly. They were patient with my questions, flexible with my needs and consistently available for further assistance. I am pleased with the rate and terms, but I am blown away with the service. I am officially a member for life. Thanks Angela, Kassi and UHCU!

- Sam M.

'So Nice and Professional'

I called this morning to apply for a loan and Tondra, Melissa and Belenda have been so nice and professional. It is so great nowadays when a business has people working for them who know how to give excellent customer service! Just about my whole family is banking at United Heritage now because of such service! I'll keep spreading the word!

- Barbara S.

'Outstanding Customer Service'

I cannot begin to stress how grateful I am to have become a member of UHCU, especially with the OUTSTANDING customer service and passion from the Round Rock branch. The assistant branch manager, Monica, and her team do such an amazing job making sure you are fully educated on process, welcome you with smiles, go the extra mile to make sure you are taken care of, and lastly would work even after closing with no sign of being in a rush. Thanks so much! I would recommend UHCU to everyone looking for a great credit union. Keep up the GREAT work Monica, and Round Rock! Y'all are the best in banking!

- Steven G.

'Exceeded my Expectations'

I'm not one to enjoy buying a new car, but once I made the decision to get a new set of wheels, United Heritage Credit Union made my buying process extremely easy and fast. All of the folks I worked with were very thorough and quick to respond back to me and offered me options of ways to pay my monthly payments to make it easier for me. To summarize: UHCU exceeded my expectations during the auto loan process.

- Janice H.

'Made the Process Simple and Quick'

Easy process. Michael and Megan made the process simple and quick. I would recommend UHCU to anyone looking for a personal or car loan (or any other service). I've always had a good experience with UHCU.

- Jerri-Ann P.

'Exceptional, Professional and Polite'

My newlywed husband and I recently had a misunderstanding about a specific banking process. Out of frustration, I requested to speak with the branch manager. The branch manager, Monica, calmly explained the proper banking process to me once more and also offered to provide me with substantial, credible information explaining the process. She never once got irate with me. She was very patient, which I most definitely appreciate due to the fact that it was almost closing time for the bank. As my banking experience came to an end, I felt totally at ease about the process.

I just want to express my gratitude to Monica and the Round Rock branch for the exceptional, professional and polite customer service my husband and I received.

- Mr. and Mrs. Jeffrey L.

'A Tremendous Help'

While I am not a member, my bank is a co-op with yours. I ran into some issues with my bank on the phone. It was a huge mess, and despite none of it being y'all's fault, Melissa was a tremendous help. She even stayed late to help. I wish I could better express how much I appreciate her. United Heritage is lucky to have such a wonderful person in their team.

- Jordan L.

'Excellent Customer Service'

I’d like to recognize Melissa for her excellent customer service, timely responsiveness and genuinely caring about resolving my issue.

My son was transported to Dell Children’s Hospital and if that wasn’t emotional and stressful enough, the hospital made a huge billing error that day. Melissa made the ordeal much less stressful for me and handled the issue with such professionalism and compassion. To my great surprise, this issue from start to finish was resolved in one business day from the time I spoke with Melissa.

While in the 18 years that I’ve banked with UHCU, I’ve never had a negative experience. But I felt that Melissa deserved a little time out of my day to say thank you. It’s rare these days when calling a business with a problem that the person on the other end of the line is sincere about helping you. I appreciate your attentiveness and support with resolving my issue, Melissa!

- Laura M.

'Warm but Professional Service'

I just wanted to give a heartfelt thanks to the people in the accounting department that recently helped me to close my elderly, deaf Mother's accounts. I received warm but professional service and never a hint of pressure to maintain the account after only one, very polite question asking why she wanted to close the account. I was impressed with manner in which each step was laid out for me to follow and how efficient but effective the security guarantees were followed to assure that I was who I said I was.

- Donald B.

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