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Information Center

We understand there can be a lot of questions when it comes to finding the best way to manage your money. In order to provide you with as much useful and easy-to-find information as possible, we’ve compiled a list of frequently asked questions that cover a wide range of topics from banking basics to fraud protection to loan options.

If you still can’t find the answers you’re looking for, please feel free to contact us and we’ll work to find the information you need.


How does United Heritage protect my account against fraudulent VISA Debit Card transactions?
United Heritage uses Falcon Fraud Manager to better protect our members. With the Falcon Fraud detection system, you receive continual monitoring of your card activity to help identify and prevent fraudulent transactions on your account. If Falcon Fraud Manager believes there are suspect transactions occurring on a member’s account, Falcon will contact the cardholder directly. A Falcon representative will call to verify transactions on a United Heritage Visa Debit Card.
24/7 monitoring allows for rapid cardholder contact to verify suspicious activity and temporarily block card transactions if you cannot be reached. If you have any questions about a call you receive, contact the United Heritage Credit Union card services department at 512.435.4545, 903.597.7484 or 800.531.2328.
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