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Security

Security refers to preventing unauthorized access to a computer system or network. Our Online Banking uses several layers of technology to prevent unauthorized users from gaining access to the internal network. Online Banking’s security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls.

Online Banking is our term for accessing your account information over the Internet. Online Banking uses software that incorporate full data encryption to ensure the security and privacy of transactions. This encryption technology is so secure that it is classified by the U.S. Department of Defense. United States law forbids export of this technology to other countries. As a further security measure, Online Banking utilizes its Internet server as a firewall, thereby preventing customer data from being directly accessed via the Internet.

The Online Banking section is automatically secured/encrypted, but the rest of the website can be accessed as either secure or unsecure. To see at a glance if a session is secure:

  • Check if there is an "s" after the "http" in the URL. The "s" after the "http" denotes that the page is secure.

If using Microsoft® Internet Explorer, and the image of a lock is displayed, the lock indicates the site is secure.
If the icon appears as a picture of a broken key or a broken lock, encryption is not in use and the current session is not secure.

To ensure security, we recommend that you never reveal your password or PIN.
Some browsers allow you to enable a function to require passwords for specific sites or certifications. In that instance, you should enter the password for the browser.

Passwords are case sensitive. Mixing uppercase and lowercase letters is permitted. You can change your Online Banking password under User Options at any time. It is recommended that you change your password every six months.
UHCU does not have access to your password. In the case of a forgotten password, contact us and ask that your Internet Account Access for Online Banking be reset.

Use the Sign Off icon to end an Online Banking session. This will expire all the cookies that were set in your session. Do not use the Back key. If you do not exit the browser, the browser will allow you to use the Back key to get back into your Online Banking session should you wish to explore another site. The amount of time you can remain inactive before being automatically logged out of Online Banking can be set under User Options.
For your own security, keep this time setting as short as possible.

It is recommended that you balance your account at least once a month so that any discrepancies can be reported in a timely manner.

Log-on Security Information

Internet Explorer Content Advisor

End Users that have Content Advisor enabled in Internet Explorer will require some changes that need to be made in order to use Online Banking.
  1. Click on Tools.
  2. Select “Internet Options”
  3. Select the "Content" tab
  4. Select "Settings" and input the Content Supervisor password. (The password was created when Enabling the Content Advisor, if you have forgotten this password contact Microsoft)
  5. Select "Approved Sites" Copy and paste the entire Login page URL, For example: www.myfi.com/onlinserv/HB
  6. Select "Always" and then click "Apply"
  7. Click "OK" to close the Window.
  8. When logging into Online Banking, you may see a message box.
  9. Select “Yes” to continue.  

Additional Third Party Software (TPV)
Due to increased security, certain third party toolbars/software may prevent end user access into Online Banking. This can also include some types of pop-up blockers. In order to log in to Online Banking, this software may need to be disabled or uninstalled. Please refer to the third party vendor instructions for information on how to perform these steps.

Spyware/Adware
Due to increased security, certain spyware/adware may also prevent end user access into Online Banking. In order to log in to Online Banking, end users must remove this type of software from their computer.

Spyware is Internet jargon for advertising supported software (Adware). It is a way for shareware authors to make money from a product, other than by selling it to the users. Adware typically reports your Internet surfing habits back to a third party site for data collection purposes. In order to protect your financial privacy, it may be necessary to install a spyware/adware search tool to determine if your computer has any of this software installed. If you determine that adware or spyware has been installed on your computer, the software will need to be removed.

Security Center
For more information and the latest news about online security, visit our Security Center.
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