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Notification:

All UHCU branches will be closed on Monday, January 21, in observance of Martin Luther King Jr. Day. Branches will be open for normal business hours on Tuesday, January 22.

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Troubleshooting

Unable to Log-On to Online Banking
If you can view the other areas of our website, but are unable to access Online Banking, it may indicate a problem accessing all secured website. Both your browser and Internet service provider must support secured sites. This website is designed for Netscape® 7.2 or Microsoft® Internet Explorer 6.0 or Mozilla Firefox 1.0 or Safari 1.2 for Macintosh. Using other browsers may cause the Web pages to appear misaligned and prevent access to Online Banking.

IMPORTANT: It is highly recommended that the newer browsers be used to access Online Banking.

If you are using one of the browsers mentioned above and are still experiencing a problem, the problem may lie with the Internet service provider. This is particularly common with employer-based access to the Internet. Your employer may have firewalls, proxy servers, or other equipment that may prevent access to secured sites. Contact your company’s Data Processing Department regarding the problem or try to access Online Banking from another location.

IMPORTANT: When reporting problems to United Heritage, please have as much information ready as possible (e.g., browser version, etc.).

Receiving the following message after logging in successfully will stop all further processing and/or access to any portion of Online Banking during this session: "Internet Account Access Session Error." Return to the log-in screen to start a new session. This error indicates that you did not accept one or more cookies. In order to enter the secured encrypted site you must accept the cookies. Since there are several within Internet Account Access, it is suggested that you disable the cookie alert within your browser while viewing account information.

IMPORTANT: If you are prompted with a dialog box that asks you to re-enter your password (after initially entering your User ID and Online Banking password), your browser may not support JavaScriptTM, or JavaScriptTM may not be enabled. An upgrade to Netscape® 7.2 or Microsoft® Internet Explorer 6.0 may be necessary.

Go to Microsoft’s website to download Internet Explorer or to Netscape’s website to download Communicator. If you already have one of these browsers, the "Enable JavaScript" function may be disabled.

To enable JavaScriptTM in Netscape® Communicator 7.2:

  1. From the EDIT menu, select PREFERENCES.
  2. In the Preferences window, select ADVANCED.
  3. Verify that "Enable JavaScript" and "Enable native object scripting" are checked.
  4. Click the OK button to close the Preferences window.

 

To enable JavaScriptTM in Microsoft® Internet Explorer 6.0:

  1. Click on TOOLS.
  2. Select INTERNET OPTIONS.
  3. Click on the SECURITY tab.
    1. Set the Security Level for the Internet Zone to MEDIUM.
    2. Click on the button marked "Custom Level"
    3. Under Java Permissions make sure the radio button is set to Medium Safety.
    4. Under Scripting of Java Applets make sure the radio button is set to ENABLE.
  4. Click on the PRIVACY tab.
    1. Set the Privacy Setting to MEDIUM.
  5. Click OK and go to the ADVANCED tab.
  6. Under The Microsoft VM section, check the box next to "JIT compiler for virtual machine enabled (requires restart)"
  7. Click on OK until exited completely from options.

 

To enable JavaScriptTM in America Online:

  1. Click on the "Start" button.
  2. Select "Settings" (Only on Win2000, or on WinXP when Start button menu is in Classic mode)
  3. Select "Control Panel".
  4. On the Control Panel window/submenu, select "Internet Options".
  5. On the Internet Properties window, select the "Advanced" tab.
  6. In the Security section, make sure the checkbox for "Do not save encrypted pages to disk" is blank (OFF).
  7. To enable Java: under Java (or Microsoft) VM, make sure checkbox for "JIT compiler for virtual machine enabled (requires restart)" is checked (ON).
  8. On the Internet Properties window, select the "Privacy" tab.
  9. Under the Privacy tab, click the "Advanced..." button
  10. On the Advanced Privacy Settings window, make sure that the radio buttons for "First-party Cookies" and "Third-party Cookies" are both set to "Accept" and the checkbox for "Always allow session cookies" is checked (ON).
  11. Click the "OK" button to close the Advanced Privacy Settings window.

 

To enable JavaScriptTM in Safari 1.2:

  1. From the menu bar, click/select the Safari menu.
  2. From the Safari menu, select "Preferences...".
  3. In the Preferences window, click the "Security" icon/tab.
  4. In the "Web Content" section,
    1. Click (ON) the checkbox for: "Enable plug-ins"
    2. Click (ON) the checkbox for "Enable Java".
    3. Click (ON) the checkbox for "Enable JavaScript".
  5. Close the Preferences window.

 

To enable JavaScriptTM in Mozilla Firefox 1.0:

  1. From the menu bar, click on "Tools".
  2. From the Tools menu, select "Options...".
  3. In the Options window, select the "Web Features" icon/tab.
    1. Check (ON) the checkbox for "Enable Java".
    2. Check (ON) the checkbox for "Enable JavaScript".
  4. Click on OK button to close the Options window.


Error Messages
To show us the exact error message that you are receiving, display the error message on your screen then press ALT + Print Screen on your computer’s keyboard. This will transfer the image to your clipboard. Open your word processor and paste the selection. You can save this file and email it to general@uhcu.org.

When experiencing an error message, try the following steps before contacting UHCU:

  1. Close the browser. 
  2. Retry. 
  3. Delete the Cache, Reload, or Refresh.

After trying this, if you still continue to receive the error message, please contact us.


Compatibility
Having difficulties viewing the test or not seeing the test results could be due to one or more of the following:

  1. Pop-up Blocker. If your browser uses a pop-up blocker, please disable it and click on the Compatibility Test again. For more information regarding pop-up blockers please refer to the specific section for your browser by clicking on the link located in the index at the top of the page.
  2. JavaScript is disabled. If your browser has JavaScript disabled, please enable it and click on the Compatibility Test again.
  3. Alternative Browsers. Using an outdated, branded, or non-standard browser might cause test errors. Attempt to run the test on a recommended browser to see if the test can be successfully run.
If you are still not able to view the test, please contact us for further help.

Importing to Money 2000
1. Go to Account Access and click on Export.
2. Choose the source account and the date range you wish to download.
3. Choose Money OFC as the export format.
4. A screen will pop up. You want to choose "Save it to disk"
5. Choose the location to save and create a name for the downloaded file. Then click Save.
6. To import the file, open Money 2000.
7. Click on "File"
8. Then Click on "Import"
9. Now, you need to locate where you saved the downloaded file. To do this, click on the file. When you do this, the file should appear on the bottom where it says "File Name:"
10. Then click on import. *
* If you receive an error that states that the file format is invalid, follow these steps:

a. Go to the Windows Start Menu (lower left hand corner of your desktop).
b. Click on "Programs", then go to "Accessories", and then click on "Notepad". This will open up a blank document.
c. Click on "File" and click on "Open".
d. Now, locate the downloaded file. Make sure that the "File Type" selected is "All Files."
e. Click on the file and then on "Open."
f. The 7th Row of data will have the name and then a list of numbers next to it.
g. Delete the last number in this row of numbers.
h. Close the page and save it to the same name. It will ask you if you want to replace the existing file with the same name. Choose Yes. Continue with step 6.

If this does not remedy the problem, contact Customer Service.

Downloading Files to Financial Software
Search for help with Quicken.
Search for help with Microsoft Money.


 

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