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Contact Information

P.O. Box 1648
Austin, Texas 78767

Member Service Center:

Fax: 512.445.6824

Monday–Friday: 8:00 AM to 5:00 PM

Loan Contact Center:


Loan Servicing - Questions on Existing Loans:
Monday–Friday: 8:00 AM to 5:00 PM

Loan Sales - Submit an Application or Check the Status of an Application:
Monday–Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM - 3:00 PM

Holiday Closures:

Holiday Closure Listing

Get in touch with us via email:

General Information:
Business Services:
Business Lending:
Información de Español:
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Report lost or stolen debit and credit cards after hours:

Debit Cards: Please call 888.241.2510; if you are out of the country, call 909.941.1398.
Credit Cards: For consumer cards, please call 800.558.3424; for business cards, please call 866.552.8855.

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