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Please note that our PO Box address has changed to: PO Box 202020; Austin, Texas 78720. Please update your records for any future mailings. 
UHCU Happenings

COVID-19 Information

Posted
03/13/2020

Latest Updates:

  • March 20, 2020: Our Shred Day events have been cancelled until further notice. 
  • March 18, 2020: Effective at 5:00 PM on Wednesday, March 18, 2020 all UHCU branch lobbies will be temporarily closed. Please see below for full details.
  • March 17, 2020: Our Southeast Austin (Woodward) drive-thru lanes will be closed as of Wednesday, March 18. We apologize for the inconvenience and will provide updates as they are available. Please visit our Locations page for other branch locations. 
  • March 17, 2020: Unfortunately, our upcoming Member Appreciation Events have been cancelled. This includes the events previously scheduled for April 25, April 26 and July 18. More information available here.

All of us at United Heritage Credit Union are here for you and your financial needs. We are monitoring the news for the latest on the coronavirus situation and we would like to reassure you that we are here for you when you need us. Below is specific information about our locations and services during this time.

Paycheck Protection Program Loans
Learn more about the Paycheck Protection Program Loans available for small businesses and submit an application here.

Loan Assistance
Find out more about our COVID-19 Loan Assistance program and how to get started here.

Branch Lobbies
All UHCU branch lobbies will be temporarily closed until further notice. This is to limit face-to-face interactions between members and employees.

Drive-Thru Lanes
Drive-thru lanes only at the following locations will be open Monday-Friday, 9:00 AM - 4:00 PM and Saturday, 10:00 AM - 1:00 PM:

  • Cedar Park
  • Georgetown
  • Kyle
  • Lakeway
  • North Austin (Mopac)
  • Round Rock
  • South Austin (Menchaca)
  • Southwest Austin (Slaughter)
  • Tyler

Member Service Center
At this time, our Member Service Center will be open Monday-Friday, 8:00 AM - 5:00 PM. Please note that we will do our best to help members as quickly as possible, but may experience higher call volume and wait times right now.

512.435.4545 (Austin) | 903.597.7484 (Tyler) | 800.531.2328 (Toll-Free)

Branch Appointments
Certain lobby-only banking services, such as safe deposit box entry, will be available by appointment only. Appointments may be requested by calling our Member Service Center using the numbers listed above. Considerations will be made on a case-by-case basis.

Remote Banking Options

During this time, we encourage you to utilize our remote banking services to perform normal account transactions. Online Banking and the UHCU Mobile App allow you to:

  • Easily view your accounts
  • Schedule bill payments
  • Deposit checks*
  • Transfer funds between accounts
  • Make loan payments
  • And more

Be sure to download the UHCU Mobile App or enroll in Online Banking to take advantage of these features from anywhere.

Your Funds are Safe
As always, the safest place for your funds right now is in the financial institution systems. UHCU is designated as an Essential Critical Infrastructure Workforce. This means the government is promoting the ability of such workers to continue to work during periods of community restriction, access management, social distancing, or closure orders/directives is crucial to community resilience and continuity of essential functions. More information available here.

Keep in mind that as a federally-insured financial institution, all of your deposits are insured up to $250,000 and backed by the full faith and credit of the federal government. See the NCUA's website for more information.

COVID-19 Scams
Unfortunately, fraudsters are taking advantage of uncertain times like this to prey on unsuspecting victims. Please visit our COVID-19 Scams blog post for information on possible scams and how to protect yourself. 

Keeping You Up-To-Date

This situation continues to evolve quickly and we will be monitoring it closely. We will update this page with all related information as it becomes available.

We're Here for You
Although these additional measures must be taken, we will continue to assist you in every way possible. We understand that this time is challenging and creates additional stress for you and your families. We are here for you and still committed to serving you and your financial well-being. Thank you for your understanding, patience and cooperation. 

*Mobile Deposit only available on the UHCU Mobile App.