Security

• Always log out after accessing your account online or from a mobile device.
• Never store personal information or passwords on your device.
• Use caution when accessing your account via Wi-Fi, since hotspots can be compromised.
• Never click links in SPAM emails.
• Monitor your financial statements regularly to ensure no suspicious or unexplained activity is present; dispute any activity that looks suspicious as soon as possible.
• Periodically check your credit report to ensure your personal information is accurate.
• Never give your account number or social security number to others and do not send this information via email.

To report fraud on your UHCU account, or if you have any questions regarding activity on your account, call 512.435.4545, 903.597.7484 or 800.531.2328.

• Account numbers are masked on transaction receipts and statements.
• Proper identification is required for all transactions.
• High security, such as multi-factor authentication, is utilized for all online/mobile transactions.
• We offer secure contact via online messaging.
• We never sell or share personal information.
• We offer instant issue debit cards so there is no risk of your debit card being lost in the mail.
• We offer eStatements so that there is no paper trail to dispose of.
• We do not retain your address or domain when you access our website.
• We never ask you via phone, text or email for your account number or social security number.
• We allow you to password protect your account for in-person transactions.
• We use secure, encrypted transmission for member/loan applications and secure eSignature for loan closings.

Consumers and financial institutions are most impacted by the personal identification (ID) portion of the Act, which is designed to reduce the possibility of consumer identity theft. Instances of identity theft have increased in recent years and the Act, along with its Homeland Security features, strives to reduce the possibility of identity theft for each consumer. Financial institutions have the responsibility of verifying and documenting the identity of consumers opening new accounts. Consumers have the responsibility, when opening a new account with a financial institution, of providing acceptable ID and a physical address to verify their identity.