We've got some exciting news to share -- we're upgrading how you can connect with us over the phone!
This means no more long menus to listen to, you can just tell the system what you need, and it will quickly guide you to the right place.
Here's what you can expect:
1. Quicker Help: Just say what you need, and the system will get you there faster.
2. Simpler Experience: No more pressing multiple buttons, you can just speak naturally.
3. Screen Share: Share your screen with our Member Care Representatives to navigate our website, applications or Online Banking for a more seamless experience.
4. 24/7 Self-Service: You will have the ability to complete a variety of transactions yourself, such as:
- Fund Transfers
- Balance Inquiries
- Stop Payment for Check / ACH transactions
- Enable Travel notifications on Debit Card
- Card Activation Requests
- Report Lost Card or Pause Cards
- Debit Card Increases
Why the Change?
Our goal is to continuously improve your experience by providing easier, more intuitive ways to connect with us, without the frustration of outdated menu systems.
What You Need to Know
1. Our phone number is not changing: Call the same number you always have.
2. You can still reach a representative at any time during regular business hours: Just say "representative" to speak to a UHCU employee.
We're confident this new system will make your experience smoother and more convenient.
Thank you for trusting UHCU with your banking needs!
