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Scam Phone Calls and Texts

The UHCU Fraud Department has received multiple reports from members stating that they are receiving text messages and phone calls from individuals impersonating UHCU employees. Read below to learn how to protect yourself from these rising scams and prevent fraudulent charges on your accounts.

1. UHCU employees will never contact our members directly to verify Secure Access Codes, last four digits of your debit card number, your PIN, and/or the CVV on your card. 

2.  Caller ID may make it appear that you are receiving a call from UHCU due to scammer spoofing our phone number(s). If you receive a call regarding your UHCU account that you believe may be fraudulent, tell the person that you are going to call the direct phone number on the UHCU website to verify what you are being told. You can reach United Heritage Credit Union directly at 512.435.4545 or 903.597.7484.

Please note: Representatives may need to verify certain personal details when you contact United Heritage in order to discuss account details. However, as noted, we will never contact you unexpectedly to discuss personal information. 

3.  Contact UHCU at the number on the back of your debit card if you suspect unusual activity related to your card - whether it be a fraudulent transaction, a text message, or suspicious phone call asking you to respond untruthfully to a text message. 

4.  If you are not able to contact United Heritage, utilize Online Banking or the UHCU Mobile App to place a temporary block on your debit card.


Additional Scam Details:

Fraud rings using counterfeit debit cards are also on the rise. With the fraud mitigation UHCU already has in place, members will receive a text alert to verify transactions. Scammers are using these counterfeit debit cards cards and then calling members posing as employees of the UHCU Fraud Department. They convince people to untruthfully respond 'Yes,' ultimately removing the card restrictions and leading to financial loss.

Other members have received fake text messages that mimic the official transaction verifications. This is sometimes followed by a phone call from someone posing as a UHCU Fraud Department employee. Click here for more information on UHCU's Card Member Security. 

When in doubt it is always best to call UHCU directly at the number listed on the back of your debit  cards or the contact numbers listed on our Contact page.

Scam Phone Calls and Texts