Online Banking, Mobile Banking and Phone Banking will have intermittent availability on Saturday and Sunday , October 19 and 20 from approximately 11:00 PM to 3:00 AM due to system maintenance.

Member Service Center

Whether you would like to talk to us directly or manage your account online, we are here to help! 

P.O. Box 1648
Austin, Texas 78767

Monday–Friday: 8:00 AM to 5:00 PM

Austin/Central Texas: 512.435.4545
Tyler: 903.597.7484
Toll-Free: 800.531.2328
Fax: 512.445.6824

Report lost or stolen debit and credit cards after hours:

Debit Cards: Please call 888.241.2510; if you are out of the country, call 909.941.1398.

Credit Cards: For consumer cards, please call 800.558.3424; for business cards, please call 866.552.8855.

Send us your feedback
Holiday Closures
photo paperwork signing

Loan Contact Center

Main: 512.435.4444

Loan Servicing - Questions on Existing Loans:
Monday–Friday: 8:00 AM to 5:00 PM

Loan Sales - Submit an Application or Check the Status of an Application:
Monday–Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM - 3:00 PM

Apply for a New Loan

Contact Us Online

* Required field

Member Information:

How would you like us to contact you? *

( ) -

What is the best time of day to contact you?

How did you hear about us?

Enter security code:
 Security code
Please enter the numbers you see in the image (*)