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Member Service Center

Whether you would like to talk to us directly or manage your account online, we are here to help! 

P.O. Box 202020
Austin, Texas 78720

Monday–Friday: 8:00 AM to 5:00 PM

Austin/Central Texas: 512.435.4545
Tyler: 903.597.7484
Toll-Free: 800.531.2328
Fax: 512.445.6824

Report lost or stolen debit and credit cards after hours:

Debit Cards: Please call 888.241.2510; if you are out of the country, call 909.941.1398.

Credit Cards: For consumer cards, please call 800.558.3424; for business cards, please call 866.552.8855.

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Branch Appointments

Certain banking services, such as safe deposit box entry, are available by appointment at all branch locations. Appointments may be requested by filling out the form online by clicking the button below or by calling our Member Service Center using the numbers listed above. Considerations will be made on a case-by-case basis.
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Loan Contact Center

Main: 512.435.4444

Loan Servicing - Questions on Existing Loans:
Monday–Friday: 8:00 AM to 5:00 PM

Loan Sales - Submit an Application or Check the Status of an Application:
Monday–Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM - 3:00 PM

Apply for a New Loan

Contact Us Online

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