Member Service Center
Whether you would like to talk to us directly or manage your account online, we are here to help!
P.O. Box 202020
Austin, Texas 78720
Monday–Friday: 8:00 AM to 5:00 PM
Austin/Central Texas: 512.435.4545
Report lost or stolen debit and credit cards after hours:
Debit Cards: Please call 888.241.2510; if you are out of the country, call 909.941.1398.
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Credit Cards: For consumer cards, please call 800.558.3424; for business cards, please call 866.552.8855.
Certain lobby-only banking services, such as safe deposit box entry, are available by appointment only at select locations. Appointments may be requested by filling out the form online by clicking the button below or by calling our Member Service Center using the numbers listed above. Considerations will be made on a case-by-case basis.