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Member Service Center

Whether you would like to talk to us directly or manage your account online, we are here to help! 

P.O. Box 1648
Austin, Texas 78767

Monday–Friday: 8:00 AM to 5:00 PM

Austin/Central Texas: 512.435.4545
Tyler: 903.597.7484
Toll-Free: 800.531.2328
Fax: 512.445.6824

Report lost or stolen debit and credit cards after hours:

Debit Cards: Please call 888.241.2510; if you are out of the country, call 909.941.1398.

Credit Cards: For consumer cards, please call 800.558.3424; for business cards, please call 866.552.8855.

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Loan Contact Center

Main: 512.435.4444

Loan Servicing - Questions on Existing Loans:
Monday–Friday: 8:00 AM to 5:00 PM

Loan Sales - Submit an Application or Check the Status of an Application:
Monday–Friday: 8:00 AM to 6:00 PM
Saturday: 9:00 AM - 3:00 PM
 

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