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Internet Explorer Browser Support Ending

Microsoft announced earlier this year that they plan to end support for most versions of Internet Explorer (IE) in January 2020. Prior to this, support for IE 10 and older ended 1.12.16.

What does this mean?

According to the Microsoft website: “It’s time to act. Since 1.12.16, Microsoft no longer provides security updates or technical support for old versions of Internet Explorer. Regular security updates help protect devices so upgrading and staying current is important1.”

Internet Explorer 11 is the last major version of Internet Explorer. It will only continue to receive security updates and technical support for the lifecycle of the version of Windows on which it is installed. In many cases, this end date is in January of 20202.

Will Online Banking be affected?

Yes. Because of this information and timeline, United Heritage Credit Union’s Online Banking provider will end support and access to the system on January 14, 2020 (1.14.20). After this date, Internet Explorer 11 (and any older versions) will not be able to access Online Banking. This is due to the security concerns created once Microsoft ends support for Internet Explorer. We want to make sure anyone who accesses Online Banking does so within a secure environment.

What do you need to do?

The best plan of action is to upgrade your browser as soon as possible to avoid any disruptions in Online Banking access. In order to ensure you are able to continue using Online Banking, we recommend upgrading and/or downloading one of the following browsers as soon as possible:

Another browser, Microsoft Edge, is available on certain Microsoft devices and operating systems as an alternative to Internet Explorer. A direct download link for this browser is not currently available. We recommend contacting Microsoft directly for any questions related to this browser.

What is UHCU doing to help?

We are providing as much information to members as possible leading up to this major change. You will see specific notices at log in prompting you to upgrade and/or change your browser in Online Banking. Please pay special attention to the dates provided in these notices and plan accordingly.

We understand that changes such as these can create confusion and frustration. While this particular change is out of our control, we are hoping to provide as much information and assistance as possible to make this transition as smooth as possible.

If you have specific questions or need assistance updating your browser, please give us a call at 512.435.4545, 903.597.7484 or 800.531.2328.

1Quote taken from Microsoft's website
2Information taken from Microsoft's Lifecycle FAQ page for Internet Explorer and Microsoft Edge
Internet Explorer Browser Support Ending