One-time passwords (OTPs) are a form of two-factor authentication, and are a more secure way to verify a member's identity than traditional methods like passwords. OTPs are only valid for a short period of time, and they can only be used once. This makes it much more difficult for hackers to steal your identity.
What Members Can Expect When Calling UHCU
OTPs can be implemented in a variety of ways, but one of the most common is through SMS text messages or voice calls. When a member calls in to the Credit Union, a representative will be able to send an OTP via text message or voice call. Members will then need to provide the code to the representative in order to verify your identity. This adds an extra layer of protection and keeps your financial data safe.
- What is an OTP? An OTP, or one-time password, is a randomly generated number that is sent to a member's device via SMS text message or voice call. OTPs are used to verify a user's identity when you make a call to the Contact Center.
Please note: Representatives may need to verify certain personal details when you contact United Heritage in order to discuss account details. However, we will never contact you unexpectedly to discuss personal information.
Click here to read more about phishing phone calls and texts.
Click here to learn about our Debit Card Fraud Monitoring Service, and how they may contact you in the event of potential fraud attempts.